The maximum package weight permitted by USPS … While providing information is voluntary, the OIG may not be able to address your complaint if sufficient information is not provided. We don’t collect any personally identifiable information unless you choose to provide it. If you are having a problem with the delivery of your mail (late arrival, tracking, attempted delivery, misdelivery, etc.) If you select "no", you will have the option of maintaining your confidentiality at the end of this form. Tweet United States Postal Service. The online claims … USPS OFFICE OF INSPECTOR GENERAL. The Office of Inspector General (OIG) audits the operations and evaluates the specific infrastructure of the Postal … Saturday 8 AM – 6 PM ET. Start an Online Claim… Find the nearest USPS location by city and state or ZIP Code™. Providing the information is voluntary, but if not provided, we may be unable to investigate your complaint. ComplaintsBoard.com is an independent complaint … The collection of this information, which will be used principally for investigations or audits into fraud, waste, and abuse in connection with the programs and operations of the U.S. The most common questions have to do with tracking packages or delayed delivery. Filing Online. USPS … Expect longer wait times to talk to a representative now through mid-January. If you still need more help, see the contact information for technical support, Postal Store orders, and more. United States Postal Service (USPS) complaints contacts. Closed Sundays and Postal Holidays. Hours of Operation If you have trouble using one of the following, please give us a call. 1-800-610-8734 You will arrive at USPS/Email Us. 4) To employees and contractors who need the information to do their jobs; On the website, you can also file a claim or request a refund for shipping. Click-N-Ship ® File a Claim; PO Boxes; The Postal Store ® USPS … § 552a) and we won’t disclose your identity without your consent unless it is unavoidable. If you prefer to mail your report, print a copy of the online form and fill it out. Call Customer Care on 1-800-ASK-USPS (1-800-275-8777) Email Customer Care on postalone@email.usps.gov. Email USPS for all questions related to your missing mail, technical issues, or general USPS services. The pandemic has had a devastating impact on many American businesses, disrupting operations of every type and size. Fill out the entire form … Complete your change of address online & pay only $1.05 Select an inquiry type that most closely relates to the complaint or question that you have. Email: USPS® Customer Service Please make sure that your … Please provide as much detail as you can. Mail your complaint. § 3. 1) For law enforcement purposes; Please refer to our comment policy for further information. Sender Information. You will be leaving USPIS.GOV and redirected to USPS. See a list of all upcoming USPS holidays and events. A form will appear. Saturday 8 AM – 6 PM ET. For concerns about … Report Fraud, Waste, Abuse and Election Mail Fraud, Keeping Postal Workers Safe During the Pandemic. Find more solutions for mail issues with USPS FAQs You will be able to save your claim to finish later if you cannot complete the form in one session. Postal Service’s Consumer Advocate office at: United States Postal Service. 3) At the request of Congress; To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). Monday – Friday 7 AM – 11 PM ET This is the official site for changing your address with the United States Postal Service (USPS). Expect longer wait times to talk to a representative now through mid-January. Visit Customer Care Contact Form. Use the USPS website’s Email Us form. Theft, Fraud, or Waste by the USPS or a USPS Employee. 7) To the Equal Employment Opportunity Commission, Office of Special Counsel or Merit Systems Protection Board, pursuant to a complaint; The Technical Support team can help when a website application or form doesn't work properly. The U.S. To begin a report for ALL types of mail pieces, select the WHERE IS MY PACKAGE icon on the page. or an employee/customer service issue, please contact your local Post Office or USPS Customer Service instead of completing the form below. Check our Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance. Please take a minute and read the following before filing a complaint with our office. If you are having a problem with the delivery of your mail (late arrival, tracking, attempted delivery, misdelivery, etc.) First Name for Return address. Saturday 7 AM – 6 PM ET. Anyone can call 1-800-ASK-USPS (1-800-275-8777) to have a Domestic … 1-800-877-8339 – TTY/ASCII for persons with hearing and speech impairments, 1-800-845-6136 – for persons with hearing and speech impairments who wish to speak only in Spanish, 1-866-377-8642 – for hearing persons with speech impairments. Informed Delivery Support If you would like to add information to an existing complaint, click here. Connect with our customer service representatives to help resolve your issue and get back on track. § 3061, and 5 USC App. 3. You can also give us your thoughts and opinions about upcoming audits on our Audit Asks page. Please keep in mind we are an independent agency of the Postal Service and cannot help you with day-to-day mail delivery and customer service issues. We appreciate your patience and remain committed to delivering the holidays to you. While the U.S. NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking®. Email USPS for all questions related to your missing mail, technical issues, or general USPS services. Saturday 8 AM – 6 PM ET Postal facilities are closed on federal holidays. If you go to your local Post office, you can ask for a supervisor to help you. Filing a Customer Service Complaint Gather information about the subject of your complaint. Federal Relay Services – TTY Access for Deaf & Hard of Hearing Hours of Operation The Technical Support team can help when a website application or form doesn't work properly. Alert: USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. Fill out a short form or get tips to fix some of the most common issues right from your computer. Call with questions about stamps or orders placed online through The Postal Store®. Tweet United States Postal Service Customer Care. 5) To other government agencies for personnel matters or security clearances or decisions to issue licenses, grants or other benefits; Operation Santa, a program run by the Postal Service, allows children to mail a letter to a special Santa address. If you’d like additional details about when and how we disclose information to third parties, please see our Privacy Page (Link). When it comes to trailers that are hauling mail, the Postal Service prefers to lease — it only owns about 23 percent of its fleet of more than 12,000 trailers. However, the information you provide may be disclosed to other parties in some limited circumstances, including: Category: All categories Applications Beneficiary forms for USPS employees Centralized Account Processing System (CAPS) Confirmation … Or request a refund for shipping Delivery User Support to answer a few questions your. Santa, a program run by the USPS or a USPS Employee information. 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